Terms and Conditions

TERMS AND CONDITIONS OF HIRE

BACKGROUND

These Terms and Conditions are the standard terms which apply:

A. To the Hirer of a Bell Tent(s), Tipi(s) and/or Stretch Tent(s) (collectively known as a Tent(s) by Great British Bell Tent Ltd, trading as Great British Tent (GBT).

B. Where You are hiring a Tent(s) as a “Consumer” as defined in Clause 1 of these Terms and Conditions.

  1. Definitions and Interpretation

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“ Damage Waiver” means a voluntary fee paid by You which covers accidental damage to a Tent(s) and associated equipment. This includes, but is not limited to, the canvas, structural supports, anchoring systems, and any additional accessories or furnishings provided as part of the Tent(s) setup, that would otherwise incur charges, explained in Clause 9.

“Business” means any business, trade, craft, or profession carried on by You or any other person/organisation;

“Business Day” means, any day including a Saturday, Sunday or bank holiday;

“Calendar Day” means any day of the year;

“Consumer” means a “Consumer” as defined by the Consumer Rights Act 2015, that is to say an individual who hires a Tent(s) for their personal use and for purposes wholly or mainly outside the purposes of any Business;

“Contract” means the contract for the hire of a Tent(s) by You from Us, as explained in Clause 3;

“Deposit” means the sum payable at the time of Your Order that is required to secure your Order;

“Hire Duration” means the total duration in which the Tent(s) are set up;

“Hire Period” means the period for which You will hire the Tent(s);

“Month” means a calendar month;

“Price” means the total price payable for the hire of the Tent(s);

“Order” means Your order for the Tent(s);

“Booking Confirmation” means Our acceptance and confirmation of Your Order as described in Clause 3;

“Security Deposit” means the sum payable under sub-Clause 6.5 to cover the excessive wear and tear, excess cleaning requirements and non-accidental damage of the Tent(s);

“Tent(s)” means  either a Bell Tent(s), Stretch Tent(s), Tipi(s) or combination or part Order of all three supplied by Us and hired by You subject to these Terms and Conditions;

“We/Us/Our” means Great British Bell Tent Ltd, a limited company, registered in England. Trading as Great British Tents (GBT).

“28 Day Cooling Off Period” means the period of 28 Calendar Days from the date the Deposit is paid, during which You can cancel Your booking and receive a full refund, including the Deposit.

“You” means you, the hirer of the Tent(s).

  1. The Contract

2.1 These Terms and Conditions govern the hire of Tent(s) from Us and will form the basis of the Contract between Us and You. Before completing Your Order, please ensure that You have read these Terms and Conditions carefully. If You are unsure about any part of these Terms and Conditions, please ask Us for clarification.

2.2 Nothing provided by Us including, but not limited to, sales and marketing literature, price lists, quotes and other documents constitute a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at our discretion, accept.

2.3 A legally binding contract between Us and You will be created upon Our acceptance of Your Order, indicated by Our Booking Confirmation Email in writing once the deposit for the Tent(s) is paid and Our Terms and Conditions agreed to. 

  1. Your Obligations

3.1 When completing Your Order, You will be required to specify the location that the Tent(s) will be set upon. For Bookings we will also require You to provide a plan of the site.

3.2 When choosing the site that the Tent(s) will be set upon You must ensure that the site is suitable and meets the following criteria:

3.2.1 The site can be accessed by commercial vehicles for delivery and collection;

3.2.2 The site is on level and firm ground that is not from any undue risk of subsidence, flooding or other environmental hazards;

3.2.3 There is an area of free space of at least 2 metres around the site that will be occupied by the Tent(s) to allow for Our installers to work. We will not be liable for any damage done to any part of the site (including, but not limited to, lawns, flower beds and plants). You must also accept that the placing of the Tent(s) on a grassed area may result in damage or discolouration of the grass beneath the Tent(s) owing to the lack of sunlight and water. We accept no responsibility for such damage.

3.2.4 There are no utilities, pipes, cables, conduits or any other equipment buried less than 2 metres underground at the site (We will not be liable for any damage done to any of the above if You supply incorrect information); Prior to the set up, GBT will carry out a Site Visit , where the area will be CAT (Cable Avoidance Tool) scanned to attempt to avoid the Tent(s) being set up over underground services. This does not guarantee service cables/pipes will be avoided and We take no responsibility for any damage caused to services that are underground by our stakes. Site Visits will only be carried out for Stretch Tent(s) and Tipi(s) Tent bookings. 

3.2.5 On the day of installation, You must ensure that the location is free of all obstacles, debris, people and animals that may obstruct Our installers. Tent(s) may not be set up in woodlands or under tree branches.

3.3 For some Tent(s) You may need to obtain certain permits or authorisations (from the local authority, for example). It is Your responsibility to establish what (if any) such permits or authorisations are required and to obtain them. We will not bear any liability for Your failure to obtain the necessary permits or authorisations.

3.4 During the Hire Duration You must ensure that the following rules are followed:

3.4.1 No heating or cooking equipment is to be used inside the Tent(s) without Our express written approval unless it is supplied by Us;

3.4.2 Smoking is not permitted in the Tent(s), or within 3 metres of the Stretch Tent(s)

3.4.3 Animals are not permitted in the Tent(s) without written consent from Us.

3.4.4. Use of fire pits/barbeques or other naked flames is not permitted within 15 metres of the Tent(s).

  1. Hire Period

4.1 The Hire Period shall be chosen in Your Order and confirmed in Our Booking Confirmation and is based on a 24 hour Hire Period for Stretch Tent(s) and Tipi(s) Tent and 48 hours for Bell Tent(s).

4.2 Unless it is expressly stated otherwise, the Hire Period begins and ends at the times and dates shown 28 days before your Hire Period.

4.3 Unless We expressly agree otherwise (and confirm that agreement in writing), no Hire Period may exceed 31 days.

4.4 You may extend the Hire Period by contacting Us via email ([email protected]) Extended Hire Periods shall be charged at 10% of the invoice  Total.

4.5 Set Up and Take Down Timings- Great British Bell Tent Ltd will inform You in writing 28 days prior to the Hire Period the date and time We shall be setting up and taking down your Tent(s). These  dates will be outside of the Hire Period and You are responsible for the safekeeping of the Tent(s) and their internal furniture during this Hire Duration.

  1. Fees and Payment

5.1 When placing Your Order, You will be required to pay a non-refundable Deposit of 25% of the total Price to secure your Order.

5.2 The Price for the Tent(s) will be shown in Our Deposit/Balance  invoice at the time of placing Your Order. This is valid for 14 days and is not a Reservation of any or part of Your Order.

5.3 We may, from time to time, offer special prices, discounts, and other promotional offers. Any such special prices will be valid only for the period advertised. Orders placed during such a period will be accepted at the special price even if We do not accept the Order until after the period has expired.

5.4 The Balance of the Price (i.e. the full payment) should be made no later than 28 days before the start of the Hire Period and We shall inform you of this via email with Set Up and Take Down timings. 

5.5 For corporate bookings and larger private events by prior agreement only, any damage to the Tent(s) or their fixtures and fittings  will be invoiced to the company and payable within 28 days of invoice.

5.6 Any Bookings made within 42 days of the Hire Period, shall be payable in full immediately.

  1. Changes and Cancellation

6.1 You may cancel Your Order at any time before the start of the Hire Period subject to the following:

6.1.1 For Orders cancelled more than and including 168 days before the start of the Hire Period will receive a refund (excluding the non- refundable deposit).

6.1.2 For Orders cancelled less than 168 days but more than 84 days before the start of the Hire Period, YOU will be charged 75% of the balance.

6.1.3 For Orders cancelled 84 days or less before the start of the Hire Period. YOU will be charged 100% of the balance.

6.2  In addition to Your rights to cancel under Clause 6, We offer a “28 Day Cooling Off Period”. Under this provision, should You decide to cancel the booking within 28 Calendar Days from the date the deposit is paid, You are entitled to a full refund, including the Deposit.

6.2.1. To cancel under the 28 Day Cooling Off Period, You must notify Us in writing within the 28-day timeframe. Upon receipt and acknowledgment of your cancellation notice, we will process your full refund, returning the amounts paid to the original payment method used by You within seven days of accepting the request.

  1. Delivery, Hire and Collection

7.1 The Hire Period begins at the time and date stated in Your Deposit/Balance Invoice. The Tent(s) will be delivered to the site and set up by Our installers as close to that time as is reasonably Possible as stated 28 days prior to your Hire Duration.

7.2 Before delivery, We always use all reasonable endeavours to ensure that the Tent(s) are undamaged and that all other items to be supplied are complete. You should, however, check the Tent(s) Yourself at the time of completion and will be asked by Our installers to sign a receipt confirming that there is nothing missing and that there is no visible damage to the Tent(s). If there are any items missing or if there is any visible damage to the Tent(s), You should inform Our installers immediately. We will use all reasonable endeavours to replace missing items or damaged Tent(s). If We are unable to provide suitable replacements of at least the same quality and value as those ordered, You will be entitled to an equivalent refund.

7.3 We are required by law to provide consumers with goods that are of satisfactory quality, fit for purpose, and in accordance with descriptions, samples, models and other pre-contract information provided by Us. We are also required to install OR set up goods correctly and, for the purposes of this Clause 8, Our failure to do so will render the goods ‘damaged’ and/or ‘faulty’. If You discover any damage (pre-existing) or fault with the Tent(s) during the Hire Period, please inform Us before signing the receipt, confirming that there is nothing missing and that there is no visible damage. We will use all reasonable endeavours to provide a suitable replacement or, if a repair is possible without causing you any inconvenience, We will repair the Tent(s). If We are unable to replace or repair the Tent(s), or if You would prefer to reject the damaged or faulty Tent(s), whether before or after a repair or replacement (if the replaced or repaired Tent(s) is still damaged or faulty), We will offer you a refund equal to the remaining, unused part of the Hire Period. Alternatively, provided the Tent(s) is safe to use in its damaged and/or faulty state, a price reduction may be arranged. Any refund due to You will be made as soon as is reasonably possible, and in any event within 14 calendar days of the date on which We agree that You are entitled to a refund. Refunds will be made using the same payment method originally used by You unless you specifically request a different method.

7.4 The Hire Period ends at the time and date stated in the Deposit/Balance Invoice. Our installers will arrive at the site to dismantle and collect the Tent(s) as close to the end of the Hire Duration as is reasonably possible, as stated 28 days email prior to Your Hire Period. You must ensure that all items that do not belong to Us are removed from the Tent(s) before the collection time and guests have vacated the Tent(s). We reserve the right to levy a charge on any delay to the dismantlement of the Tent(s), made payable from YOUR Bell Tent Security Deposit due to the removal of rubbish or guests not vacating. For Stretch Tent(s) and Tipi(s) Tent bookings, any delay to taking down the Tent(s) will be billed at the hourly rate on site, plus a 10% admin fee.

  1. Damage Waiver

8.1 A voluntary Damage Waiver is added to Your Order of 3%.

8.2 The Damage Waiver covers the following:

8.2.1 Any accidental damage to Tent(s) while they are in Your possession during the Hire Duration.

8.3 The Damage Waiver does not cover the following:

8.3.1 Malicious or deliberate damage or that which, in Our opinion, has been caused by carelessness or improper use;

8.4 If You do not take out the Damage Waiver, You will be responsible for any and all of the types of damage and/or loss shown above in sub-Clause 9.2 in addition to that shown in sub-Clause 9.3.

  1. Loss and Damage

9.1 You are responsible for, and will be required to indemnify Us for, any loss or damage which may occur to the Tent(s) that falls outside of the terms of the Accidental Damage Waiver described in Clause 9.

9.2 Any charges due under this Clause 10 will firstly be taken out of Your Bell Tent Security Deposit. If the cost of repairing the damage or replacing the Tent(s) is higher than the sum of the Security Deposit, You will be required to pay any excess sum. Damages caused to Stretch Tent(s) and Tipi(s) Tent will be billed to You via email, with the invoice due 28 days after being sent.

9.3 You will not be responsible for any pre-existing damage to Tent(s) that has already been identified under sub-Clause 8.2 at the time of delivery, or for any damage or faults that are discovered under sub-Clause 8.3 during the Hire Period.

  1. Our Liability

10.1 We will be responsible for any foreseeable loss or damage that You may suffer only as a result of Our breach of these Terms and Conditions or as a result of Our negligence. Loss or damage is foreseeable only if it is an obvious consequence of Our breach or negligence or if it is contemplated by You and Us when the Contract is formed. We will not be responsible for any loss or damage that is not foreseeable.

10.2 In any event, Our total liability under these Terms and Conditions shall be limited to the value of the Contract between Us and You, that is, the total Price payable by You.

10.3 Nothing in these Terms and Conditions seeks to exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

10.4 Nothing in these Terms and Conditions seeks to exclude or limit Our liability with respect to Your legal rights as a consumer. For more information on your legal rights and on the remedies you may be entitled to if something goes wrong, please contact Us AND/OR contact your local Citizens Advice Bureau or Trading Standards Office.

  1. Events Outside of Our Control (Force Majeure)

11.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), health warnings, epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

11.2 If any event described under this Clause 11 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:

11.2.1 We will inform You as soon as is reasonably possible;

11.2.2 We will inform You when the event outside of Our control is over and provide details of any new dates, times or availability as necessary;

11.2.3 If the event outside of Our control continues for more than one week We will cancel the Contract and inform You of the cancellation in writing;

11.2.4 If an event outside of Our control continues for more than one week and You wish to cancel the Contract, You may do so by informing Us in writing;

11.2.5 If the Contract is cancelled under this Clause 11 before the Hire Period begins, a rebooking may take place within 365 days of the original Hire Period

  1. Communication and Contact Details If You wish to contact Us with questions or complaints, You may contact Us in person, by telephone or email. (07765270049 or [email protected])
  2. Complaints and Feedback

13.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that Your experience as a customer of Ours is a positive one, We nevertheless want to hear from You if You have any cause for complaint.

13.2 If You wish to complain about any aspect of Your dealings with Us, including, but not limited to, these Terms and Conditions or the Tent(s), please contact Us via email as soon as possible.

13.3 We offer a “Money Back Guarantee” on the set up of Bell Tent(s) and Stretch Tent(s), ensuring your complete satisfaction with our service. This guarantee is valid only for the client who has signed these Terms and Conditions and paid the invoice in full.

13.3.1 To activate this guarantee, the client must be physically present at the completion of the tent set up and sign a document confirming their 100% satisfaction with the set up. In cases where the client cannot be present, we may offer a video call to showcase the completed job. However, please note that this does not substitute for the client’s physical inspection and the guarantee becomes void if the client is not physically present.

13.3.2 If the client is not completely satisfied, they must immediately specify their concerns. We shall be given the opportunity to rectify any stated issues. This guarantee is valid only under these conditions and applies solely to Bell Tent(s) and Stretch Tent(s) set ups.

13.3.4  The refund process under this guarantee will be initiated no later than 28 days after the end of the Hire Duration. The refund, whether in full or in part as agreed upon, will be processed via the same payment method used by the client at the time of booking.

  1. How We Use Your Personal Information (Data Protection)

14.1 All personal information that We may collect (including, but not limited to, Your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and Your rights under that Act.

14.2 We may use Your personal information to:

14.2.1 Provide Our products and services to You;

14.2.2 Process Your payments; and

14.2.3 Inform You of new products and services available from Us. You may request that We stop sending You this information at any time.

14.3 We will not pass on Your personal information to any other third parties.

  1. Other Important Terms

15.1 We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs You will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms will be transferred to the third party who will remain bound by them.

15.2 You may not transfer (assign) Your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.

15.3 The Contract is between You and Us. It is not intended to benefit any other

  1. Governing Law and Jurisdiction

16.1 These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with English law.

16.2 Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.